Comments on: Radisson Austin-Town Lake blindsides SXSW hotel guests with room cancellations.

By: jes

jes — Fri, 27 Feb 2009 16:01:41 +0000

i heard at work that there are rooms that JUST opened at the Omni Hotel DowntownOmni Austin Downtown
700 San Jacinto at 8th Street
Austin, Texas 78701
Phone: (512) 476-3700

check on that!

By: Smansmith

Smansmith — Sun, 22 Feb 2009 20:56:23 +0000

That is ass.

As an employee of a hotel (day job…sigh), it is most likely a higher rated piece of business has been confirmed. With “walking” you to another property that I am sure they have a “walk rate” with, they will only be coming out on top. They can probably even comp a few rooms for the EXTREMELY IRATE former guests and still come out on top for their REVPAR (revenue per available room). High compression times like SXSW will suck for the regular Joe as the business will always return and there is little worry about “loyal” returns…

Sucks regardless – all the luck to you friend.

p.s. good job at posting the email, they/we hate that stuff!

By: theOCMD

theOCMD — Sun, 22 Feb 2009 01:27:04 +0000

Oh my god, that’s criminal. And the worst part is I had a bunch of rooms on reserve that I just released last week within the downtown radius! Argh. Staying that far away is unacceptable.

By: Vanessa

Vanessa — Sat, 21 Feb 2009 22:57:05 +0000

dude. you need to threaten them with filing a lawsuit–sucks but that’s the only way corporations respond. are you keeping notes of all your communications? shit. if they konw you’re losing money (and they added some good points) you definitely have ammunition to get a lot more than what they’re offering you right now.
hmmm i see a class action suit on the horizon ; )

By: oz

oz — Sat, 21 Feb 2009 22:53:19 +0000

Most of my correspondence with multiple parties at Radisson has explained that the change will devastate any business related activities of our trip and there will be lost opportunities, missed meetings and damages. No one has seemed too interested in listening, but there are several other guests that have reached out that are also not happy and not willing to let it just rest.

By: Vanessa

Vanessa — Sat, 21 Feb 2009 22:38:33 +0000

Been thinking about this–if it were me who got screwed like that I would skip Huey since he’s the fall guy and really is insignificant. I’d ask to get the number of the Hotel’s legal counsel and say that you will be filing a complaint and say that you relied on Radison’s promise to have rooms for you and it is unreasonable to notify you 1 month before the festival (and since they KNOW what sxsw is like and how hard it is to find hotels at this time-if any-it makes that much more egregious) and as a result of depending on Radison’s promise you have lost money b/c you purchased air tickets, have a blog that makes money based on music reviews, (not being located close to the festival inconveniences you b/c it limits your ability to cover bands), they have a duty to accomodate you w/equivalent rooms and 10 miles away is NOT equivalent and is instead worse. sorry to rant and my convoluted stream of consciousness but i would try and think of all the sh/t your losing out on (try and think in terms of money b/c that would be what you would try and claim from Radison).. lawyers and corporations prefer to settle (ie., throw some money your way) so they don’t have lawsuits filed against them.

By: Drinking Buddy

Drinking Buddy — Sat, 21 Feb 2009 21:43:51 +0000

Completely unacceptable. I will not rest until this situation is rectified. I look forward to adding the Radisson to my list of boycotts. And if you don’t think my boycotts work, when was the last time you saw a Corona ad with Kenny Chesney?

By: Vanessa

Vanessa — Sat, 21 Feb 2009 19:46:35 +0000

wait a sec-take note that i would not be staying with you

By: Vanessa

Vanessa — Sat, 21 Feb 2009 19:40:38 +0000

that sucks ass. i’m sorry to hear that. on another note-i have a reservation i haven’t cancelled yet w/some place that might not be as nice as the Radisson… but perhaps closer? lemme know–it’s here:
Rodeway Inn University/Downtown (TX191)
2900 N. I-35 , Austin, TX, US, 78705-3404
Phone: (512) 477-6395

By: Ryno

Ryno — Sat, 21 Feb 2009 17:59:24 +0000

Complete BS. I’m pissed. These guys need a business 101 class – seriously how can this be good for their business? They are losing both current and future revenue, at a time when average Joe’s are cutting back on luxury items like travel. Unbelievable.